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Order Cancellation Policy
Last updated: 9 September 2026
This Order Cancellation Policy explains when and how you may request cancellation of an order placed through socialwipeout.com.
Nothing in this Policy limits any mandatory consumer rights available under applicable law, including statutory withdrawal rights.
1. Cancelling an Order Before Dispatch
If you wish to cancel an order, please contact us as soon as possible at: socialwipeout.business@gmail.com
Please include:
- your full name
- your order number; and
- a clear statement that you wish to cancel the order
We will make reasonable efforts to stop the order before dispatch.
However, because orders are processed through a third-party fulfilment provider, we cannot guarantee that an order can be cancelled once fulfilment or shipping preparations have progressed too far to stop the shipment.
2. Orders Already Dispatched
If your order has already been dispatched, we may be unable to stop or recall the shipment.
This does not remove any statutory right of withdrawal or other mandatory consumer right you may have.
Eligible EU/EEA consumers may generally exercise their statutory right of withdrawal in accordance with our Right of Withdrawal and Returns & Refund Policy.
3. Do Not Refuse Delivery Without Contacting Us
If your order has already shipped, please contact us before intentionally refusing delivery.
Simply refusing a parcel does not necessarily constitute a valid exercise of your statutory right of withdrawal.
If you wish to withdraw from the purchase, clearly inform us of that decision.
Where an unjustified refusal or failure to collect a parcel results in reasonable additional costs, those costs may be charged or deducted where permitted by applicable law.
4. Cancellation Confirmation
An order is not considered successfully stopped merely because a cancellation request has been sent.
Where possible, we will confirm whether the order has been successfully cancelled or whether it has already progressed too far in fulfilment or shipping to be stopped.
Your statutory rights remain unaffected.
5. Refunds for Successfully Cancelled Orders
If we successfully cancel an order before shipment and payment has already been collected, the applicable amount will be refunded to the original payment method.
Processing time after we issue the refund may depend on your bank or payment provider.
We will not require store credit instead of a monetary refund where you are legally entitled to a monetary refund.
6. Address Changes Are Not Cancellations
If you entered an incorrect shipping address, contact us immediately.
We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once fulfilment has begun.
Address issues are handled in accordance with our Shipping & Delivery Policy.
7. Changes to an Order
Requests to change the quantity, Product, delivery information or other details of an existing order are not guaranteed.
Depending on the stage of fulfilment, it may be necessary to cancel the original order, where cancellation remains possible, and place a new order.
Please contact us as soon as possible.
8. Cancellation by Social Wipeout
In limited circumstances, Social Wipeout may cancel an order.
This may occur where, for example:
- the Product is unexpectedly unavailable
- payment cannot be authorised or is reversed
- there is reasonable evidence of fraud or unauthorised payment
- there is an obvious material pricing or listing error, subject to applicable law
- we cannot lawfully ship the Product to the destination
- fulfilment has become impossible; or
- another legitimate reason prevents us from performing the order
Where we cancel an order after receiving payment, we will refund amounts that must be refunded under applicable law.
We will not cancel an order for unlawful or discriminatory reasons.
9. Fraudulent Orders
We reserve the right to delay, investigate or cancel an order where we reasonably suspect fraud, payment abuse, unauthorised use of a payment method or other unlawful activity.
Where appropriate and lawful, relevant information may be provided to payment providers, financial institutions or competent authorities.
This does not permit us to arbitrarily cancel legitimate orders.
10. EU/EEA Right of Withdrawal
Order cancellation and the statutory right of withdrawal are not the same thing.
A cancellation request generally concerns stopping an order before it is shipped.
Eligible EU/EEA consumers generally have a separate statutory right to withdraw from a distance purchase without giving a reason within the legally applicable withdrawal period.
If an order can no longer be stopped before dispatch, this does not automatically remove that right.
Full information is provided in our Right of Withdrawal page.
11. Defective, Damaged or Incorrect Products
You do not need to rely on this cancellation procedure if the Product arrives damaged, defective, incomplete, incorrect or otherwise non-conforming.
Those situations are covered by our Damaged, Defective & Wrong Item Policy and applicable statutory consumer rights.
12. Mandatory Consumer Rights
Nothing in this Policy excludes, restricts or replaces rights that cannot legally be excluded or restricted.
Where applicable mandatory law provides the Customer with greater rights than this Policy, mandatory law will prevail.
13. Contact Us
For cancellation requests, contact us as soon as possible:
Social Wipeout
Crooswijkseweg 108
3034 HP Rotterdam
The Netherlands
Email: socialwipeout.business@gmail.com
Website: socialwipeout.com
Please include your order number and clearly state that you are requesting cancellation.
This Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, Returns & Refund Policy and Right of Withdrawal.