Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders placed through socialwipeout.com are processed, fulfilled, shipped and delivered.

Please read this Policy before placing an order.

Nothing in this Policy excludes, restricts or limits any mandatory consumer right available under applicable law.

1. Seller Information

Orders placed through socialwipeout.com are sold by:

Social Wipeout
Crooswijkseweg 108
3034 HP Rotterdam
The Netherlands

Email: socialwipeout.business@gmail.com
Website: socialwipeout.com

Legal entity: [TO BE COMPLETED BEFORE LAUNCH]
KvK number: [TO BE COMPLETED BEFORE LAUNCH]
VAT number: [TO BE COMPLETED BEFORE LAUNCH, IF APPLICABLE]

The legal entity, KvK and VAT information must be completed before commercial launch where legally required.

2. Fulfilment Location

Social Wipeout works with a third-party fulfilment provider located in China.

Products may therefore be stored, packed and dispatched directly from China to the delivery address provided by the Customer.

The use of a third-party fulfilment provider does not remove any responsibility that applicable consumer law places on Social Wipeout as the seller.

3. Order Processing

After an order is successfully placed and payment has been authorised, the order is submitted for processing and fulfilment.

Orders may require up to 15 business days to be processed and dispatched.

Processing may include:

• payment verification
• fraud screening
• order verification
• picking and packing
• shipping-label preparation
• carrier handover; and
• other reasonable fulfilment procedures

Business days generally exclude Saturdays, Sundays and public holidays applicable to the relevant fulfilment operations.

The processing period is separate from the carrier’s transportation period.

4. Delivery Estimates

Available shipping methods and any applicable estimated delivery timeframe will be displayed on the Website, at checkout or otherwise communicated to the Customer before the purchase is completed where required.

Unless expressly identified as guaranteed, delivery dates or timeframes displayed by carriers, tracking systems or the Website are estimates rather than guaranteed arrival dates, subject always to mandatory consumer law.

Actual delivery times may vary depending on:

• destination country
• carrier
• customs processing
• international transport conditions
• local postal networks
• peak shopping periods
• public holidays
• weather
• transportation disruptions
• customs or border controls
• incorrect or incomplete delivery information; or
• other circumstances affecting transportation

Social Wipeout will not intentionally advertise delivery promises that it knows it cannot reasonably meet.

5. EU/EEA Delivery Rights

For consumers protected by EU/EEA consumer law, Products must be delivered within the period agreed with the Customer.

Where no different delivery period has been agreed, applicable EU consumer law generally requires delivery without undue delay and no later than 30 days after conclusion of the contract.

If delivery does not occur within the agreed period or, where applicable, the statutory period, the Customer may have the right to require delivery within an additional reasonable period.

If delivery still does not occur within that additional period, the Customer may have the right to terminate the contract and receive reimbursement.

Where delivery by a particular date was essential and this was communicated before the contract was concluded, or where the circumstances otherwise make timely delivery essential under applicable law, the Customer may have the right to terminate without providing an additional delivery period.

Nothing in this Policy restricts those rights.

6. Shipping Costs

Applicable shipping charges will be displayed before the Customer completes the purchase.

Shipping costs may vary depending on:

• destination
• shipping method
• Product quantity
• parcel size or weight
• carrier; and
• other relevant logistics factors

The Customer will not be charged an undisclosed shipping fee after completing the purchase except where an additional cost arises from a subsequent Customer request or circumstance for which the Customer is legally responsible.

7. Shipping Confirmation and Tracking

Where tracking is available, Customers may receive a shipping confirmation containing tracking information after the order has been dispatched.

Tracking information may take some time to become active after the parcel is handed to the carrier.

Tracking information is provided by third-party logistics and carrier systems and may occasionally be delayed or temporarily inaccurate.

A temporary lack of tracking updates does not necessarily mean that a parcel has been lost.

8. International Shipping

Social Wipeout may ship to countries made available for delivery through socialwipeout.com.

Available countries may change depending on carrier availability, legal restrictions, Product compliance requirements or operational considerations.

We reserve the right not to accept orders for destinations to which we cannot lawfully or reasonably deliver.

Where an order cannot be fulfilled, any amount that must legally be refunded will be refunded.

9. Customs, VAT and Import Charges

Because Products may be dispatched from China, international shipments may be subject to customs procedures, VAT, import duties, handling charges or other governmental charges depending on the destination and the tax/shipping arrangement used for the order.

Where taxes, duties or other charges are collected by Social Wipeout at checkout, this will be indicated as appropriate.

Where legally permitted and clearly disclosed before purchase, certain destination-country import charges may instead be payable by the recipient.

We will not intentionally present a mandatory charge as included where the Customer will actually be required to pay it separately.

Nothing in this section transfers to the Customer any tax, customs or consumer-law obligation that applicable law places on Social Wipeout.

10. Customs Delays

International parcels may be inspected or processed by customs authorities.

Customs processing is outside our direct operational control and may affect delivery time.

Social Wipeout is not responsible for a delay caused exclusively by customs or governmental action to the extent that such responsibility may lawfully be excluded.

However, a customs delay does not remove any mandatory delivery, cancellation, refund or other consumer rights available to the Customer.

11. Customer Responsibility for Delivery Information

Customers must provide complete and accurate shipping information when placing an order.

This includes, where applicable:

• full name
• street name and house number
• apartment/unit number
• postal code
• city
• country
• telephone number; and
• any information reasonably necessary for delivery

Please check your information carefully before completing your order.

12. Incorrect or Incomplete Address

If a Customer provides an incorrect or incomplete delivery address, the parcel may be delayed, returned or become undeliverable.

If you notice an error after ordering, contact: socialwipeout.business@gmail.com as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered fulfilment or has been dispatched.

Where an incorrect address supplied by the Customer causes additional shipping, return, storage or redelivery costs, Social Wipeout may charge or deduct reasonable costs actually incurred where permitted by applicable law.

This does not apply where the addressing error was caused by Social Wipeout or a party for whom Social Wipeout is legally responsible.

13. Address Changes After Dispatch

Once an order has been dispatched, Social Wipeout may be unable to redirect it.

Any available redirection will depend on the carrier and destination.

Customers remain responsible for ensuring that the delivery information provided at checkout is correct.

14. Failed Delivery Attempts

Carriers may make one or more delivery attempts or redirect a parcel to a collection point.

Customers are responsible for reasonably cooperating with legitimate delivery or collection instructions.

If a parcel is returned because the Customer repeatedly failed to accept or collect it, reasonable costs actually resulting from the failed delivery may be deducted or charged where permitted by law.

Mandatory withdrawal and consumer rights remain unaffected.

15. Unclaimed or Uncollected Parcels

If a parcel is made available for collection and is not collected within the carrier’s collection period, it may be returned.

A parcel being returned to us does not automatically constitute a valid exercise of a statutory right of withdrawal.

Where the Customer wishes to exercise a statutory withdrawal right, the Customer should clearly communicate that decision in accordance with our Right of Withdrawal information.

Any handling of an uncollected parcel remains subject to applicable consumer law.

16. Refused Delivery

Refusing a parcel does not necessarily constitute a legally valid cancellation or withdrawal by itself.

Customers wishing to withdraw from an eligible purchase should notify Social Wipeout clearly of that decision.

If a Customer refuses delivery without valid legal grounds and the refusal causes additional costs, reasonable costs actually caused by that refusal may be charged or deducted where permitted by applicable law.

17. Risk During Transportation

Where Social Wipeout or its fulfilment provider arranges the carrier, Social Wipeout bears the transportation risk to the extent required by applicable consumer law.

For EU consumers, the risk of loss or damage generally remains with the trader until the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the goods, subject to applicable legal exceptions.

Therefore, Social Wipeout will not reject a legitimate claim for a lost or damaged shipment merely by stating that the problem was caused by the carrier.

18. Lost Packages

If your order has not arrived and tracking indicates a possible loss or prolonged delivery problem, contact: socialwipeout.business@gmail.com

Please provide your order number and relevant delivery information.

We may investigate the shipment with the fulfilment provider and carrier.

Depending on the circumstances and applicable law, Social Wipeout may:

• arrange replacement
• arrange redelivery
• provide a refund; or
• provide another legally appropriate remedy

We may reasonably wait for or conduct a carrier investigation where appropriate, provided doing so does not unlawfully delay a remedy to which the Customer is entitled.

19. Packages Marked as Delivered but Not Received

If tracking shows “delivered” but you have not received the parcel, please:

• check the immediate delivery area
• check with members of your household where appropriate
• check any designated safe place or parcel collection location; and
• contact us promptly if the parcel cannot be located

We may open an investigation with the carrier.

A carrier tracking status alone will not automatically defeat a legitimate Customer claim where applicable law requires Social Wipeout to establish that delivery occurred.

We reserve the right to investigate and contest fraudulent non-delivery claims.

20. Damaged During Shipping

If your Product arrives damaged, contact us as soon as reasonably possible.

Please include:

• your order number
• a description of the damage; and
• clear photographs where reasonably necessary to assess the claim

Please retain the Product and packaging while the issue is being investigated if reasonably requested.

Where Social Wipeout bears responsibility under applicable law, we will provide an appropriate remedy without transferring legally seller-borne costs to the Customer.

More information is available in our Damaged, Defective & Wrong Item Policy.

21. Incorrect Product

If you receive a Product different from the Product ordered, contact us promptly.

Where the error is attributable to Social Wipeout, our fulfilment provider or another party for whom we are legally responsible, we will arrange an appropriate remedy and bear costs that applicable law requires us to bear.

22. Missing Components

If your Social Wipeout game arrives with missing cards or components, contact us with your order number and details of the missing items.

We may reasonably request photographs or other information necessary to verify and resolve the issue.

Depending on the circumstances, we may provide missing components, replacement, refund or another remedy required by applicable law.

23. Delivery Delays

International shipping can occasionally experience delays.

A delay does not automatically mean that a Product has been lost.

Where a delay is caused by circumstances outside our reasonable control, including major carrier disruptions, customs actions, natural disasters, severe weather, strikes, governmental restrictions, war, civil disturbance, infrastructure failures or similar events, Social Wipeout will not be responsible for consequences that may lawfully be excluded.

However, nothing in this section removes mandatory rights concerning late or failed delivery.

24. Peak Periods

Processing or transportation may take longer during unusually busy periods such as major sales campaigns, holidays or significant carrier disruptions.

Where a material delay is known before purchase, we will endeavour to communicate relevant delivery information appropriately.

Peak demand does not remove statutory delivery rights.

25. Orders Containing Multiple Products

Where an order contains multiple Products, Products may in some circumstances be shipped separately.

Where this occurs, Customers may receive more than one parcel or tracking number.

Receiving one part of an order does not mean that the remaining Products have necessarily been lost.

Where applicable, statutory rights concerning delivery and withdrawal remain unaffected.

26. Delivery to Third Parties

If the Customer asks us to deliver an order to another person, the Customer is responsible for ensuring that the delivery details are accurate and that they are authorised to provide the relevant recipient information.

Delivery to a third party designated by the Customer may constitute delivery to the Customer for legal purposes where applicable law provides so.

27. Customer-Selected Independent Carrier

Where a consumer independently instructs a carrier that was not offered by Social Wipeout to collect or transport the Product, different rules regarding transfer of transportation risk may apply under applicable law.

Nothing in this Policy alters those statutory rules.

28. Fraud and Delivery Abuse

Social Wipeout reserves the right to investigate reasonably suspected delivery fraud or abuse.

This may include:

• false non-delivery claims
• manipulated tracking information
• intentionally incorrect addresses
• repeated fraudulent lost-parcel claims; or
• attempts to obtain both the Product and an improper refund

Where reasonably necessary, we may provide relevant order and delivery evidence to payment providers, carriers, insurers or competent authorities.

This section does not permit Social Wipeout to obstruct or refuse legitimate consumer claims.

29. Circumstances Outside Our Reasonable Control

Social Wipeout may not be liable, to the maximum extent permitted by applicable law, for losses caused exclusively by events genuinely outside our reasonable control and which could not reasonably have been prevented.

This provision does not eliminate obligations or remedies that mandatory consumer law imposes on Social Wipeout despite such circumstances.

30. Changes to Shipping Availability

We may add, remove or modify shipping destinations, carriers or delivery methods for future orders.

Changes will not retroactively remove contractual or mandatory rights applicable to orders already concluded.

31. Returns Are Different From Shipping Origin

The fact that your order was shipped from China does not mean that a return should automatically be sent to China.

Unless Social Wipeout expressly provides different lawful instructions, eligible EU/EEA returns should be sent according to our Returns & Refund Policy.

Our current EU/EEA return address is:

Social Wipeout
Crooswijkseweg 108
3034 HP Rotterdam
The Netherlands

Do not send a return to the Chinese fulfilment facility or manufacturer unless Social Wipeout specifically instructs you to do so in writing.

32. Mandatory Consumer Rights

Nothing in this Shipping & Delivery Policy excludes, limits or replaces mandatory rights available under applicable consumer law.

Where this Policy conflicts with a mandatory legal requirement, that requirement will prevail to the extent of the conflict.

For EU consumers in particular, contractual language cannot simply transfer to the Customer transportation risks that the law places on the trader.

33. Contact Us

For shipping, tracking or delivery questions, contact:

Social Wipeout
Crooswijkseweg 108
3034 HP Rotterdam
The Netherlands

Email: socialwipeout.business@gmail.com
Website: socialwipeout.com

Please include your order number when contacting us about an existing order.

This Shipping & Delivery Policy should be read together with our Terms & Conditions, Returns & Refund Policy, Right of Withdrawal and Privacy Policy.