Returns & Refund Policy

This Returns & Refund Policy applies to purchases made through socialwipeout.com.

We want our return and refund process to be clear and fair. Nothing in this Policy excludes, restricts, or limits any mandatory consumer rights available under applicable law.

1. Contact Information

For questions regarding returns, refunds, damaged products, incorrect orders, or your right of withdrawal, please contact:

Social Wipeout
Crooswijkseweg 108
3034 HP Rotterdam
The Netherlands

Email: socialwipeout.business@gmail.com
Website: socialwipeout.com

Legal entity: [TO BE COMPLETED BEFORE LAUNCH]
KvK number: [TO BE COMPLETED BEFORE LAUNCH]
VAT number: [TO BE COMPLETED BEFORE LAUNCH, IF APPLICABLE]

2. Fulfilment and Shipping Origin

Social Wipeout currently uses a third-party fulfilment provider located in China.

Orders placed through socialwipeout.com may therefore be processed, packed, and shipped from China.

The fulfilment location or return address shown on the original parcel, shipping label, carrier documentation, or tracking information is not necessarily the correct address for returns.

Customers should follow the return instructions provided in this Policy and contact us before sending a Product back.

Unless we expressly instruct you otherwise in writing, EU/EEA returns must not be sent directly to our manufacturer or fulfilment facility in China.

3. EU/EEA 14-Day Right of Withdrawal

If you are a consumer in the European Union or European Economic Area and the statutory right of withdrawal applies to your purchase, you generally have the right to withdraw from your online purchase within 14 calendar days without giving a reason.

For physical goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receive the Product.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires.

You may contact us at: socialwipeout.business@gmail.com

You may also use any legally required withdrawal function made available through socialwipeout.com.

4. How to Request a Return

Before returning a Product, please contact: socialwipeout.business@gmail.com

Please provide:

• Order number
• Name used for the order
• Email address used for the order
• Product being returned
• Reason for the return, if you wish to provide one

You do not have to provide a reason when exercising a statutory right of withdrawal where applicable.

We will provide the appropriate return instructions.

5. Return Deadline

After notifying us that you are exercising a valid statutory right of withdrawal, you must send the Product back within the period required by applicable law.

For EU/EEA statutory withdrawals, this will generally be within 14 days after notifying us of your decision to withdraw.

Please retain proof of postage or other evidence that the return was sent.

6. EU/EEA Return Address

Unless we expressly provide different lawful instructions, EU/EEA returns should be sent to:

Social Wipeout
Crooswijkseweg 108
3034 HP Rotterdam
The Netherlands

Please do not send a Product to the fulfilment facility in China, manufacturer, or address printed on the original parcel unless we specifically instruct you to do so in writing.

Sending a return to an incorrect or unauthorised address may cause significant delays in processing the return.

7. Change-of-Mind Return Shipping Costs

When a customer exercises an applicable statutory right of withdrawal because they have changed their mind, the customer is responsible for the direct cost of returning the Product, provided that the customer was properly informed of this obligation before purchase.

We recommend using a tracked shipping method and retaining proof of shipment.

Nothing in this section requires a consumer to bear return costs that applicable law requires Social Wipeout to bear.

8. Opening the Product

Opening the Social Wipeout packaging does not automatically eliminate an applicable statutory right of withdrawal.

Customers are permitted to inspect the Product to the extent reasonably necessary to establish its nature, characteristics, and functioning.

However, the right to inspect a Product is different from an unrestricted right to use it extensively and then return it at full value.

9. Used Products and Diminished Value

If a Product has been handled or used beyond what is reasonably necessary to establish its nature, characteristics, and functioning, the customer may be responsible for any resulting reduction in value, to the extent permitted by applicable law.

Social Wipeout may therefore deduct an amount corresponding to the actual diminished value from the refund where legally permitted.

Examples may include:

• Missing cards or components
• Cards that have been written on, marked, torn, heavily bent, stained, or otherwise damaged
• Missing instructions or other components originally included in the box
• Food, liquid, smoke, or other contamination
• Damage resulting from extensive gameplay
• Significant wear showing that the Product has been extensively used rather than reasonably inspected
• Damage to the Product or its components caused after delivery

Any deduction will be based on the actual reduction in value and will not be applied merely because the customer opened the packaging.

10. Products That Have Been Played

Social Wipeout is a physical party card game.

A customer may reasonably open the Product and inspect its contents.

However, extensively playing the game may go beyond what is reasonably necessary to inspect its nature, characteristics, and functioning.

If the Product has been extensively played and this has caused measurable wear, damage, missing components, contamination, or another reduction in value, we may deduct the corresponding diminished value from the refund where permitted by applicable law.

We do not automatically refuse every return simply because the Product was opened.

11. Refund Following a Valid Withdrawal

Where a customer validly exercises a statutory right of withdrawal, Social Wipeout will reimburse the amounts required by applicable law.

For EU/EEA consumers, this will generally include:

• The purchase price of the returned Product
• and, where required, the cost of the least expensive standard outbound delivery method offered for the original order

If the customer selected a more expensive delivery method, such as express or premium delivery, we are not required to reimburse the additional amount above the least expensive standard delivery option where applicable law permits.

The direct cost of returning a change-of-mind Product remains the customer’s responsibility as described above.

12. Refund Processing

Refunds will be processed within the timeframe required by applicable law.

Where legally permitted, we may withhold reimbursement until:

• We receive the returned Product, or
• The customer provides evidence that the Product has been sent back

whichever occurs first.

Refunds will generally be issued using the same payment method used for the original transaction unless another method is lawfully agreed.

We do not charge a separate refund-processing fee.

13. Partial Returns

If an order contains multiple Products and only some are returned, the refund will apply to the Products validly returned.

Original shipping costs may not be refundable where the customer retains part of the order, subject to applicable law.

14. Damaged Products

If your Social Wipeout game arrives damaged, please contact us as soon as reasonably possible at: socialwipeout.business@gmail.com

Please provide:

• Your order number
• A description of the damage
• Clear photographs of the damaged Product
• Photographs of the shipping packaging where reasonably available

Please keep the Product and packaging until we have reviewed the claim.

We may use this information to investigate the issue with our fulfilment provider or carrier.

Where the Product was damaged in circumstances for which Social Wipeout is legally responsible, the customer will not be required to bear costs that applicable law requires the seller to bear.

15. Defective Products

The statutory right of withdrawal is separate from your legal rights concerning defective or non-conforming Products.

If your Social Wipeout Product is defective or does not conform to the sales contract, please contact us.

Depending on applicable law and the circumstances, you may be entitled to an appropriate remedy such as repair, replacement, price reduction, refund, or termination of the contract.

Nothing in this Policy limits mandatory statutory guarantee or conformity rights.

16. Incorrect Product Received

If you receive a Product different from the Product you ordered, please contact: socialwipeout.business@gmail.com

Please provide your order number and, where reasonably possible, photographs showing the Product received.

Do not send the Product back to China or another address without receiving return instructions from us.

Where the error is attributable to Social Wipeout or our fulfilment process, return, replacement, and other necessary costs will be handled in accordance with applicable law.

17. Missing Cards or Components

If your Social Wipeout game arrives with missing cards, instructions, or other components, please contact us.

Please provide your order number and details of the missing component.

Where appropriate, we may provide the missing component, replace the Product, or provide another remedy consistent with applicable law.

18. Lost Orders

If your order has not arrived within the delivery period communicated to you, please contact: socialwipeout.business@gmail.com

We may investigate the shipment with our fulfilment provider and/or shipping carrier.

The fact that an order was dispatched from China does not remove any mandatory consumer rights relating to delivery.

19. Packages Marked as Delivered but Not Received

If tracking information shows that an order was delivered but you have not received it, please contact us as soon as reasonably possible.

We may ask you to confirm your shipping information and may investigate the delivery with the carrier.

Any remedy will be determined in accordance with the circumstances and applicable law.

20. Refused or Uncollected Packages

If a package is returned because the customer refused delivery, failed to collect it, or provided incorrect or incomplete delivery information, reasonable costs directly resulting from this may be deducted from any amount refundable where permitted by applicable law.

This does not apply where the customer was properly exercising a statutory right or where the delivery failure resulted from circumstances for which Social Wipeout is legally responsible.

21. Incorrect Shipping Address Provided by Customer

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error, contact us immediately at: socialwipeout.business@gmail.com

We cannot guarantee that an address can be changed once an order has entered fulfilment.

If a Product is returned or requires reshipment solely because the customer provided incorrect or incomplete shipping information, reasonable additional costs may be charged where permitted by applicable law.

22. Unauthorized Returns

Please contact us before returning a Product.

Do not automatically return a Product to:

• Our manufacturer in China
• Our fulfilment provider in China
• The sender address printed on the parcel
• A carrier warehouse
• Any other address not provided or approved by Social Wipeout

unless we expressly instruct you to do so.

Unauthorized returns may result in delays and may make it difficult to identify the returned order.

This section does not remove or restrict a customer’s statutory right to withdraw.

23. Exchanges

Social Wipeout does not currently offer a general change-of-mind exchange service.

If you wish to purchase another Product, you may exercise any applicable right of withdrawal for the original Product and place a new order.

This does not affect your rights where a Product is defective, damaged, incomplete, or incorrect.

24. Sale and Discounted Products

Products purchased during a sale, promotion, or with a discount code remain subject to mandatory statutory withdrawal and consumer guarantee rights.

A Product will not be excluded from a statutory return merely because it was purchased at a reduced price.

25. Gifts

Where Social Wipeout was purchased as a gift, the sales contract generally remains between Social Wipeout and the original purchaser.

Where a refund is required, it will generally be issued to the original payment method unless applicable law requires otherwise or another arrangement is lawfully agreed.

26. Fraudulent or Abusive Returns

We reserve the right to investigate suspected return fraud or abuse.

This may include:

• Returning a different Product
• Removing or substituting cards or components
• Falsely claiming that a Product arrived damaged
• Intentionally damaging a Product
• Providing fraudulent shipping evidence
• Manipulating a return for financial gain

We may reject fraudulent claims and take reasonable action where permitted by law.

Nothing in this section limits legitimate statutory consumer rights.

27. Chargebacks and Payment Disputes

Customers are encouraged to contact us first if there is a problem with an order so that we have an opportunity to investigate and resolve it.

Nothing in this Policy prevents a customer from exercising legitimate rights available through their payment provider or applicable law.

Fraudulent chargebacks or knowingly false payment disputes may be challenged using available order, delivery, communication, and transaction evidence.

28. No Mandatory Store Credit

Where applicable law entitles a customer to a monetary refund, Social Wipeout will not require the customer to accept store credit, a gift card, or a discount code instead.

Store credit may be offered as an optional solution where legally permitted and accepted by the customer.

29. Return Shipping for Defective, Damaged or Incorrect Products

Where a Product is defective, non-conforming, incorrectly supplied, or damaged in circumstances for which Social Wipeout is legally responsible, the customer will not be required to bear costs that applicable law requires Social Wipeout to cover.

Depending on the circumstances, we may:

• Provide a prepaid return method
• Reimburse reasonable necessary return shipping costs
• Arrange replacement without requiring a return, or
• Provide another remedy permitted by applicable law

Customers should contact us before paying for return shipping in these circumstances.

30. Customs Charges on Returns

Because original orders may be fulfilled from China, customers should follow the return instructions we provide rather than returning the Product directly to China.

For EU/EEA change-of-mind returns directed to our Netherlands return address, customers are responsible for the direct return shipping cost as described in this Policy.

We are not responsible for unnecessary customs charges created because a customer independently sends a Product to an unauthorised international return address.

This does not affect costs that applicable law requires Social Wipeout to bear.

31. Customers Outside the EU/EEA

Consumers outside the EU/EEA may have different rights depending on their country, state, province, or territory.

Where mandatory local consumer law grants rights that cannot be excluded, those rights remain fully applicable.

The EU/EEA statutory 14-day right of withdrawal described in this Policy does not automatically apply to every customer worldwide.

Where no statutory withdrawal right applies, Social Wipeout may choose to accept a voluntary return subject to the conditions communicated to the customer.

32. Mandatory Consumer Rights

Nothing in this Returns & Refund Policy is intended to exclude, restrict, waive, or replace any mandatory consumer right that applies to a customer.

If any provision of this Policy conflicts with mandatory applicable consumer law, the mandatory law will prevail to the extent of that conflict.

33. Online Withdrawal Function

Where required by applicable law, socialwipeout.com will provide an accessible online function through which eligible customers can exercise their statutory right of withdrawal.

Using this function does not prevent a customer from exercising their withdrawal right through another legally valid method.

34. Model Withdrawal Form

EU/EEA consumers may use the following form to notify us of their decision to withdraw.

Use of this exact form is not mandatory where the consumer otherwise provides a clear and legally sufficient withdrawal statement.

35. Changes to This Policy

We may update this Returns & Refund Policy when reasonably necessary, including to reflect changes in applicable law, fulfilment arrangements, carriers, business operations, or the Products we sell.

Changes will not retroactively remove mandatory rights attached to purchases already made.

The version applicable to a purchase will generally be the version made available when the order was placed.

36. Contact Us

For return, refund, damaged Product, or withdrawal questions, contact:

Social Wipeout
Crooswijkseweg 108
3034 HP Rotterdam
The Netherlands

Email: socialwipeout.business@gmail.com
Website: socialwipeout.com

Legal entity: [TO BE COMPLETED BEFORE LAUNCH]
KvK number: [TO BE COMPLETED BEFORE LAUNCH]
VAT number: [TO BE COMPLETED BEFORE LAUNCH, IF APPLICABLE]